Eclectic Luxuries – Artisan Couture Cakes

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Booking & Payment

• Orders over £300: a non-refundable 50% deposit is required to secure your date (full payment also welcome at booking).
   
  • Wedding cakes: full balance due no later than 4 weeks before delivery.
  • Celebration cakes: full balance due no later than 2 weeks before delivery.

• Orders £300 or less: full payment at booking.
• Discussing your order does not reserve your date. A booking is confirmed only once payment is received and acknowledged in writing.
• Invoices are payable within 48 hours. After this time, the date may be released to other clients.

Wedding Cake “Save the Date”

• You may hold your wedding date with a £100 non-refundable Save the Date fee (design can follow later).
• Once the design is finalised, the £100 is deducted from the order total and the standard 50% deposit is calculated with this in mind.

How to Place an Order

Please contact via Facebook Messenger (Eclectic Luxuries), Instagram DM (@eclectic_luxuries_) or email (info@eclecticluxuries.co.uk).

Include: (1) occasion, (2) servings, (3) flavours (organic option available), (4) design details/colour palette/reference images, (5) date, delivery address & time, (6) your full name and best contact.

Customisation & Artistic Style

Every cake is bespoke. Inspiration images are welcome, but the final piece will carry the distinct artistic signature of Eclectic Luxuries. Exact replication is not guaranteed.

Lead Times

• Celebration cakes: please allow 2–3 weeks.
• Wedding cakes: please allow 6–8 weeks.
  Last-minute orders may be possible subject to availability.

Responsibility After Delivery

All cakes are produced and delivered in perfect condition. Once delivered and signed-off, responsibility passes to the client/venue. We cannot accept liability for damage arising from handling, storage, temperature, transport by third parties, or display conditions.

• Delivery only. Collection is not available at this time to ensure product integrity.
• Delivery fees are calculated by location and confirmed at booking. Where venues require timed access, please provide accurate contact details, address, room/stand info, loading instructions and a clear set-up time window.
• For wedding cakes, if on-site set-up is required (stands, florals, table styling), this will be agreed in writing in advance and may incur an additional fee.
• A responsible adult/venue representative must be available to receive and sign for the delivery. Photos may be taken at hand-over for quality records.

• Cakes are fresh, made-to-order and highly personalised, therefore non-refundable once work has begun or ingredients have been purchased.
• Deposits/Save the Date fees are non-refundable.
• Client cancellations:
  • Wedding cakes cancelled within 4 weeks of delivery, or celebration cakes within 2 weeks, are payable in full (balance may be retained to cover costs already incurred).
  • Earlier cancellations may be eligible for a partial balance waiver (at our discretion), but deposits/fees remain non-refundable.
• Postponements: we will do our best to transfer your booking to a new date subject to availability; new pricing may apply if costs change.
• Supplier cancellation: in the extremely unlikely event we must cancel (e.g., severe illness, emergency), you will receive a full refund of sums paid and, where possible, assistance with reputable alternatives.

Your UK consumer rights remain unaffected. The above reflects exemptions for perishable and customised goods.

Our kitchen handles gluten, dairy, eggs, soy, peanuts, almonds and other nuts. While great care is taken, a 100% allergen-free environment cannot be guaranteed.

It is the client’s responsibility to inform guests of allergy risks and to provide accurate dietary requirements in writing at booking.

On request, we offer organic ingredient upgrades (where feasible) and low/no artificial colour options. Availability and pricing will be confirmed in your quotation.

We collect only the data needed to quote, book, deliver and invoice (e.g., name, contact details, order specifics, venue information).

• Basis: contract performance and legitimate interest (customer service, records).
• Storage: securely retained for legal/accounting purposes, then deleted when no longer required.
• Sharing: limited to essential service providers (e.g., payment processors) and never sold.
• Your rights: access, rectification, erasure (where applicable), restriction and complaint to the ICO.
  Contact: info@eclecticluxuries.co.uk

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We may update these Policies from time to time. The effective date above reflects the latest version.

For any questions, quotes or bespoke requests:

Email: info@eclecticluxuries.co.uk

Instagram: @eclectic_luxuries_

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